Frequently Asked Questions

A virtual assistant is a skilled professional who provides administrative, technical, or creative support to individuals or businesses remotely. Virtual assistants offer a wide range of services, including but not limited to email management, customer support, social media management, data entry, scheduling, and research tasks. By leveraging technology and communication tools, virtual assistants help clients streamline their operations, increase productivity, and focus on core business activities without the need for in-house staff.

A virtual assistant can provide invaluable support by tackling various tasks that consume your time and energy, allowing you to focus on high-priority activities and strategic initiatives. Whether it's managing your inbox, handling customer inquiries, scheduling appointments, or conducting research, a virtual assistant can lighten your workload and enhance efficiency.

Additionally, virtual assistants offer specialized skills, such as social media management, graphic design, or technical troubleshooting, which can further supplement your business operations. By outsourcing tasks to a virtual assistant, you gain access to professional expertise and resources without the overhead costs of hiring full-time staff, which will allow you to expand your business and achieve your goals.

Yes, I have almost a decade of experience providing customer service and support across various channels, including email, live chat, and phone support. I am adept at addressing inquiries, resolving issues, and ensuring customer satisfaction in a professional and efficient manner. You can find out more about my work experience here and my skills here.

Yes, I have been working remotely for about 8 years. I have been working as a virtual assistant for 2.5 years.

Throughout my career, I've had the privilege of working with a wide range of clients spanning numerous industries. From SaaS companies to mobile apps and numerous e-commerce ventures, I've provided support to clients across the digital landscape. Additionally, I've worked with clients in sectors such as healthcare, education, retail, technology, and more, adapting my skills to meet the unique needs of each industry. My experience includes an expansive collection of client profiles, giving me the chance to serve in various business environments. You can read more about my work experience here.

I possess a diverse range of skills tailored to meet the demands of online and small business needs, including email management, customer support, social media engagement, technical troubleshooting, and proficiency in various software tools and platforms. With a focus on adaptability, problem-solving, and effective communication, I'm equipped to deliver exceptional results and support your business objectives. You can find out more about my skills here.

You can find my service prices here.

Yes, I can customize a service package for you. Please book a call with me so that we can discuss your needs.

While I hope one day to be a digital nomad, traveling the Earth and making a living with my laptop, I currently maintain a home office in a separate bedroom in my house. 

My office is equipped with a laptop, backup laptop, computer monitor, a separate wired webcam, a wired mouse and keyboard, a printer, a cable modem supplied by fast and reliable Spectrum Internet, and a dual-band router. The modem and router are connected to my UPS (backup battery). 

Yes, I am available on Upwork. You can access my profile here. 

I have a Fiverr account, but I have not set up a gig. However, I am open to doing so if Fiverr is the platform you prefer to use.

I do not offer inbound phone support, only light outbound phone support for returning customer calls or following up on customer issues.

I live in the U.S. Central Standard Time zone (CST) also know as UTC -6.

Awesome! Here's what happens next:

Step 1: Book a Discovery Call. We will discuss your needs and expectations and how I will assist you. We'll also decide if we make a good match.

Step 2: If you find that my services are just what you need, I will send you a contract that covers what we discussed and agreed upon.

Step 3: You will sign and return the contract. ( I can't get started helping you until I receive a signed contract.)

Step 4: I will send you a welcome package that includes information you need to know like my policies and other important information.

Step 5: We will have an onboarding call where we get things like tool access set up.

Yes, I only offer services under contract.

Yes, I have a B.S. in Political Science in addition to several years of a Master's program in International Studies. You can find out more about my background here.

Yes, I am willing to provide short-term or temporary services. 

I specialize in email management and customer support. However, I can provide some general VA services and creative services in addition to my main offerings. You can find a list of my other services here.