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Providing reliable remote customer support for SaaS and E-commerce brands for their clients and customers via email and ticketing systems
Your inbox is monitored daily with multiple check-ins Monday through Friday
This proactive approach ensures no message or inquiry goes unanswered, allowing you
to maintain consistent communication with your customers.
Find out more about the services I offer below.
My Support Services:
My Support Services:
Email Customer Service and Support
Technical Customer Support
Tier 1 Technical Support
Social Customer Support
Inbox Management
How I Help My Clients:
How I Help My Clients:
Monitoring support inboxes daily
Managing Help Desk Tickets (Zendesk, Help Scout, etc.)
Troubleshooting technical issues
Responding to general product inquiries
Completing support requests
Providing order support and tracking updates
Processing cancellations and refunds
Escalating complicated technical issues
Proactively identifying and reporting trending issues
Crafting response templates
Advising on customer support SOPs
Contributing content to FAQs and Knowledge Base Articles
Service Packages
Service Packages
Silver, Gold, and Platinum packages are offered at a fixed rate only to ensure my availability at multiple times during the business day.
Bronze
Bronze
$30/Hour
Your Support Inbox
will be checked
Once a day
Your choice of
Morning, Midday, or Afternoon
Monday - Friday
up to 5 hours a week
You need this package if
You're looking to take back a few hours a week.
Silver
Silver
$300/Week
Your Support Inbox
will be checked
2 times a day
Your choice of
Morning, Midday, or Afternoon
Monday - Friday
up to 10 hours a week
You need this package if
Customer Support/Service is taking up a lot of your work week.
Gold
Gold
$350/Week
Your Support Inbox
will be checked
3 times a day
Your choice of
Morning, Midday, Afternoon or Close of Business
Monday - Friday
up to 12 hours a week
You need this package if
Customer Support/Service takes up a signficant amount of the time you spend on your business.
Platinum
Platinum
$400/Week
Your Support Inbox
will be checked
4 times a day
Morning, Midday, Afternoon, and Close of Business
Monday - Friday
up to 15 hours a week
You need this package if
You spend more time on Customer Support/Service than almost anything else in your business.
Please note:
Invoiced weekly; up to 10 days to pay the invoice; 10% Late fee if not paid after 10 days; services stop after 14 days of non-payment.
Packages do not include initial inbox clean-up. Please request a quote for clean-up services.
Customized packages available.
Each package includes one inbox. Additional packages can be purchased for 50% off each.
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