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You Focus on Growth. I’ll Handle the Inbox.
Let me handle support so you can TAKE YOUR TIME BACK.
I can calm the customer service chaos and deliver the reliable support your customers deserve.
Your Customer Support Hero!
Running a SaaS or e-commerce brand is exciting.
But as your business grows, so do the support tickets, email threads, technical questions, and customer requests.
You want to focus on scaling your product or service, not spend your days buried in the inbox.
That's where I come in.
I'm Gail, the founder of Halo Virtual Solutions.
I specialize in remote customer support that lightens your load and keeps your customers happy.
Tired of drowning in emails? Or are you stuck in customer support chaos while trying to grow your business? I’m here to throw you a lifeline.
With over 10 years of experience, 2.5 in call centers and over 8 working remotely, I’m a customer service ninja who thrives in helping businesses succeed.
As your Customer Support Virtual Assistant, I can take tedious tasks off your plate and give you back your time.
~ Who I Help ~
I Partner with Founders and Businesses that Operate Primarily Online:
SaaS Founders
Startups
Soloprenuers
Customer Support Managers
E-commerce and Online Brands
Coaches and Course Creators
If you need a trusted support partner who cares for your customers like you do, you're in the right place.
~How I Help You~
At Halo Virtual Solutions, I offer:
At Halo Virtual Solutions, I offer:
Email Support
Technical Customer Support
Tier 1 Tech Support
Social Customer Support
SaaS Help Desk Ticket Management
Inbox Management
Why Choose
Halo Virtual Solutions?
Dependable — I monitor your support channels daily, so nothing slips through the cracks.
Skilled — With years of experience in SaaS, e-commerce, and technical support, I know how to troubleshoot, escalate, and resolve.
Personable — Your customers deserve friendly, human support that reflects your brand.
Proactive — I don't just solve problems—I spot trends, flag issues early, and help you improve support operations.
A decade of customer service and support experience has equipped me with the essential skills that make me a valuable partner in your customer support operations. You get a partner who(is):
▸ Quickly adapt to brands and workflows with minimal training
▸ Master new software and platforms quickly and efficiently
▸ Provide support using existing knowledge bases and resources
▸ Experienced in troubleshooting technical issues
▸ Self-taught with a proven ability to learn new skills independently
▸ Work autonomously with minimal supervision
▸ Strong communication and problem-solving skills
▸ Tech-savvy, naturally curious, and committed to continuous learning
▸ Proficient with a variety of tools, software, and platforms
Tools & Platforms Experience:
Zendesk
Help Scout
Intercom
Slack
Shopify
ChatGPT
WordPress
And more!
Certifications & Continued Learning:
Zendesk Omnichannel Agent Verified
Zendesk Customer Service Professional
Gorgias Lead Agent (Shopify) Certification
Shopify Essential Training
Email Management for Virtual Assistants (The Fully Booked VA Program)
~My Support Philosophy~
At Halo Virtual Solutions, I believe customer support is not just about answering emails. It's about:
Being friendly, empathetic, and responsive
Handling issues accurately and efficiently
Protecting customer privacy and confidentiality
Acting as a true extension of your brand
Proactively identifying recurring issues and helping you improve processes
Ready?
Ready to get expert customer support off your plate?
Ready to get expert customer support off your plate?
Why juggle customer support when you could be scaling your business?
I’ll handle the support tickets and emails so you can focus on the big picture.
Let’s team up so you can stop babysitting your inbox and start focusing on what really matters—your business’s growth!
Book a discovery call with me today to discuss how I can help you meet your unique business needs.
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