Embedded Files
Upskilling & Training
Upskilling & Training
Currently
Completed
from The Fully Booked VA Program
Training included:
Inbox Clean-up Techniques
Gmail Training
Inbox Settings
Account Settings
Email Priority Settings
Trello Training
Certificates
Certificates
Learning Path
Included Courses:
Introduction to Foundational Support
Set your support ticketing solution up for agent success
Configure agent ticketing essentials
Automate your customer service ticketing workflows
Manage your customers more efficiently
Learning Path
Included Courses:
Introduction to Zendesk for Agents
Get to know Zendesk basics
Zendesk Support for Agents
Zendesk Messaging for Agents
Zendesk Talk for Agents
Certified in intermediate automation and ticket management in Gorgias
Included Courses:
Agent training 101
Agent training 102 - Shopify
Agent training 103 - Shopify
Agent training 104 - Shopify
Awarded by LinkedIn Learning
Included courses:
1. Get to Know Shopify
2. Get Started
3. Set Up Products
4. Work with Images
5. Customize Your Theme
6. Set Up Shipping
7. Set Up Payments
8. Collect Taxes
9. Learn how to add Pages and Blog Posts
10. Manage Orders
11. Learn how to add Apps
12. Learn How to Add Sales Channels
13. Manage Your Site
14. Launch Your Store
15. Sell in the Store
Zendesk Customer Service Professional
Awarded by Zendesk and LinkedIn Learning
Included courses:
Customer Service Foundations
Customer Service: Problem-Solving and Troubleshooting
Building Rapport with Customers
Customer Service: Handling Abusive Customers
Creating Positive Conversations with Challenging Customers
Serving Customers Using Social Media
Getting Started as a Customer Support Specialist
Awarded by
LinkedIn Learning
Featured courses:
Customer Service: Serving Customers Through Chat and Text
Talking to Customers
Listening to Customers
Develop Your Customer Service Skills
Awarded by
LinkedIn Learning
Featured courses:
Developing a Service Mindset
Customer Service: Managing Customer Expectations
Delivering Bad News to a Customer
Customer Service and Support During Economic Downturns
Creating a Positive Customer Experience
Build Your Skills In Customer Service
Awarded by
LinkedIn Learning
Featured courses:
Customer Service: Call Control Strategies
De-Escalating Conversations for Customer Service
Essential New Skills in Customer Support
Awarded by
LinkedIn Learning
Featured courses:
Empathy for Customer Service Professionals
Customer Service: Knowledge Management
Providing Legendary Customer Service
Tools & Software
Tools & Software
~ Tools, platforms, and software that I currently use or have used
Google
Gmail
Chrome
Drive
Calendar
Docs
Sheets
Sites
Google Business Profile
Voice
Forms
Meet
Google Search Console
YouTube
Zendesk
Support
Chat
Talk
Help Scout
WordPress
ChatGPT
Canva
LastPass
Grammarly
Microsoft Office
Teams
Word
Excel
Outlook
Trello
Meta Business Suite
Buffer
Shopify
Slack
Skype
Zoom
Dropbox
FreshDesk
Intercom
AirCall
TalkDesk
AirShift
Kustomer
Tangible Skills
Tangible Skills
~ Skills I have acquired through my professional experience and side projects.
Customer Service
Customer Support
Email Support
Chat Support
Saas Support
Social Media Moderation
Social Media Profile Optimization
Social Media Management
E-commerce Support
Technical Support and Troubleshooting
Inbound Phone Support
Outbound Phone Support
Canva Design
Document and Spreadsheet creation
Data Entry
Blog Management
Building a knowledge base or an FAQs list
Email organization and management
Creating intro/outro for video content
Content management and creation
File Organization and Management
Google Business Profile Optimization
Interpersonal Skills
Interpersonal Skills
~ Skills I have acquired and honed throughout my professional and personal journey
Quick learning
Perceptive observation
Written and verbal communication
Problem-solving
Active listening
Self-motivation
Adaptability
Flexibility
Self-directed learning
Trustworthiness
Dependability
Self-sufficiency
Empathy
Emotion intelligence
Resilient
Critical Thinking
Intercultural competency
Time management
Decision making
Google Sites
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