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As your dedicated virtual assistant, I specialize in providing top-notch:
Dedicated Customer Support
Dedicated Email Management and
Inbox Clean-up services.
How does this benefit you?
It means that your inbox and support channels receive thorough attention daily, Monday through Friday.
With this proactive approach, I ensure that no message or inquiry goes unanswered, allowing you to maintain consistent communication with your clients and customers.
Trust me to keep your business operations running smoothly with prompt and professional responses.
Find out more about the services I offer below.
Customer Support
Customer Support
Dedicated Customer Support for all Your Channels
Dedicated Customer Support for all Your Channels
I will assist your customers by resolving issues related to orders, billing, and accounts, troubleshooting technical challenges, and tracking trends for continuous improvement.
Email and Ticket Support
Email and Ticket Support
I will efficiently manage and respond to emails and tickets from your customers, ensuring prompt and effective resolution of inquiries and issues.
Technical Support
Technical Support
I will in troubleshoot and research technical issues reported by customers regarding your product or service, while also diligently tracking and documenting emerging trends to enhance overall customer satisfaction and product/service quality.
E-commerce Support
E-commerce Support
I will handle your customer inquiries, manage order processing and returns, perform order lookups and edits, and furnish shipping information to ensure seamless customer experiences.
Social Media Customer Support
Social Media Customer Support
I will address direct inquiries from your social media pages, inboxes, or Messenger, redirecting queries to your website or customer portal as needed. Additionally, I offer moderation of post comments, online community management, and scheduling of posts to optimize your online presence.
FAQ List/Knowledge Base
FAQ List/Knowledge Base
I also possess the capability to develop and oversee a comprehensive FAQ list, craft response templates for frequently asked questions, and contribute to the expansion of your Knowledge database for efficient customer support management.
Light Outbound Phone Support
Light Outbound Phone Support
I will return customer phone messages concerning orders, billing inquiries, or reported technical issues. Additionally, I will conduct follow-up calls to ensure outstanding matters are resolved to satisfaction.
Email Management
Email Management
Dedicated Email Management of Your Inbox
Dedicated Email Management of Your Inbox
Reply to emails
Draft and send emails
Flag emails for follow-up
Set up and sort by labels and filters
Manage contact list
Create FAQs and response templates
Set up auto-responders
Regular Maintenance to stay at Inbox Zero
Inbox Clean-up
Inbox Clean-up
Decluttering, Sorting & Organizing Your Inbox
Decluttering, Sorting & Organizing Your Inbox
Set up labels and filters
Sort and organize inbox
Set up automation rules
Archive old emails to be saved
Delete old emails that don't need to be saved
Create FAQs and response templates
Unsubscribe from email lists
Set up auto-responders
Optimizing to reach Inbox Zero
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