Embedded Files
After spending 10 years in customer support, I've learned what it takes to help businesses and their customers succeed. I've developed a strong set of skills along the way, and I'm excited to put them to work for your company. I'm confident I can help you achieve the results you're looking for.
Currently Upskilling: Fully Booked VA - Fully Booked Foundations
Recent Training
Recent Training
Email Management for Virtual Assistants from The Fully Booked VA Program
Training included:
Inbox Clean-up
Gmail
Inbox Settings
Account Settings
Email Priority Settings
Trello
Certificates
Certificates
Awarded by Zendesk
Learning Path
Included Courses:
Awarded by Zendesk
Learning Path
Included Courses:
Gorgias Certified
Awarded by LinkedIn Learning
Topics Covered:
Awarded by Zendesk and LinkedIn Learning
Included courses:
Customer Service Foundations
Customer Service: Problem-Solving and Troubleshooting
Building Rapport with Customers
Customer Service: Handling Abusive Customers
Creating Positive Conversations with Challenging Customers
Serving Customers Using Social Media
Awarded by
LinkedIn Learning
Featured courses:
Customer Service: Serving Customers Through Chat and Text
Talking to Customers
Listening to Customers
Awarded by
LinkedIn Learning
Featured courses:
Developing a Service Mindset
Customer Service: Managing Customer Expectations
Delivering Bad News to a Customer
Customer Service and Support During Economic Downturns
Creating a Positive Customer Experience
Awarded by
LinkedIn Learning
Featured courses:
Customer Service: Call Control Strategies
De-Escalating Conversations for Customer Service
Awarded by
LinkedIn Learning
Featured courses:
Empathy for Customer Service Professionals
Customer Service: Knowledge Management
Providing Legendary Customer Service
Tools & Software
Tools & Software
Presented below are the tools, platforms, and software I have acquired and employed throughout my tenure in customer support.
Google
Gmail
Chrome
Drive
Calendar
Docs
Sheets
Sites
Google Business Profile
Voice
Forms
Meet
Google Search Console
YouTube
Zendesk
Support
Chat
Talk
Help Scout
WordPress
ChatGPT
Canva
LastPass
Grammarly
Microsoft Office
Teams
Word
Excel
Outlook
Trello
Meta Business Suite
Buffer
Shopify
Slack
Skype
Zoom
Dropbox
FreshDesk
Intercom
AirCall
TalkDesk
AirShift
Kustomer
Tangible Skills
Tangible Skills
Below are the skills I have acquired through my professional experience and side projects.
Customer Service
Customer Support
Email Support
Chat Support
Saas Support
Social Media Moderation
Social Media Profile Optimization
Social Media Management
E-commerce Support
Technical Support and Troubleshooting
Inbound Phone Support
Outbound Phone Support
Canva Design
Document and Spreadsheet creation
Data Entry
Blog Management
Building a knowledge base or FAQs list
Email organization and management
Creating intro/outro for video content
Content management and creation
File Organization and management
Google Business Profile Optimization
Interpersonal Skills
Interpersonal Skills
Presented here are the skills I have acquired and honed throughout my professional and personal journey.
Quick learning
Perceptive observation
Written and verbal communication
Problem-solving
Active listening
Self-motivation
Adaptability
Flexibility
Self-directed learning
Trustworthiness
Dependability
Self-sufficiency
Empathy
Emotion intelligence
Resilient
Critical Thinking
Intercultural competency
Time management
Decision making
Google Sites
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